What Value Does Website Maintenance Provide for My Users and Customers?

Sharon Muniz
July 20, 2022
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What Value Does Website Maintenance Provide for My Users and Customers?

The Importance of Website Maintenance

According to research, 94 percent of customers decide to work with a brand or buy a product from a business based on the look and feel of its website. This is a huge percentage, and no company can afford to ignore it.

Your website represents your brand online. It gives you an online presence, generates leads, increases your revenue, and much more. Like a new vehicle, your website requires proper care for maximum performance. That’s why when developing a website, you need to factor in monthly maintenance costs.

Website maintenance has a lot of benefits to the site and overall business, and also for users. Here, we will focus on the value of website maintenance to users and customers.

Creates Users First Impressions

If you want customers to find you online, you need to create a website that looks professional and reflects various aspects of your website. No one can launch a perfect website. That’s where website maintenance comes in.

Through regular maintenance, business owners can create a site that stands out. Such that customers get attracted to it at first sight. Remember, if your site looks unprofessional, the customers will conclude that your business is unprofessional. As a result, they will leave your site and visit your competitor’s website.

Some things that can make your site look unprofessional include:

  • Expired contact details
  • Inconsistent brand image
  • Last year’s copyright date
  • Not having a custom domain name
  • Using a personal account for email marketing

During your regular site maintenance, ensure you address these issues.

Improves User Experience

Several factors influence a website’s user experience. They include page load speeds, broken page layouts, poor design, unexpected interactions, and broken internal and external links. These factors influence your website conversion rates, bounce rate, traffic, and rankings. They also affect your users.

To ensure that users and customers can properly explore and navigate your website, you must implement the current accessibility standards. Update your website constantly to keep up with accessibility requirements and improve the user experience on your website.

Impact on Customer Engagement and Attraction

Attracting customers is the first step in creating a successful website. But keep in mind those customers will only stay if you continue providing them with fresh, engaging, and relevant content. They should be able to find all the information they are looking for on your website without going through several pages. Ensure your content provides them with the current information and statistics they want. Adding images and videos, if possible, will also make the content more engaging and prevent the customer from leaving your site.

View of updating Website for maintenance


Higher traffic, lower bounce rates, and high conversion rates mean customers and users find your website engaging and helpful. But you can only achieve this through regular management of your website. That means updating your content, fixing bugs, and making it mobile-friendly and easy to use. Website maintenance is the way to go if you want to enjoy increased revenue and business growth. More than that, it will provide your users with a better experience and build brand loyalty that pays off in the long run.


About the Author

Sharon Muniz

Sharon Muniz established her software development consulting firm in Reston, VA after 15 years of working in the software industry. NCN Technology helps clients implement best practices and software to drive their business to success. Ms. Muniz is skilled at strategic planning, business process management, technology evaluation, project and agile software development methodologies.

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